What happens if the repair does not work (what is the warranty policy)?
Your satisfaction is our commitment. If your item has been repaired and does not work when it is reinstalled, please call our customer service team at 1-866-661-4SMH (4764). We can assist with many installation questions.(Warranty does not include software virus repair reinfection.) If it is determined that the unit needs warranty repair services, within 30 days of the initial repair, send the unit back to us with the RMA number, a note with the nature of the problem, and contact information. We will get on it right away.